About Pranote
An AI guide for Australian aged care and NDIS support workers.
Pranote is an app that provides plain-English general information for everyday care questions. It brings together AI questions and answers, first aid quick guides, medication guidance, incident reporting information and key contacts.
Care work can raise questions when a supervisor is not immediately available. Pranote gives you a place to start exploring general information, alongside your training, care plans and employer’s procedures.
Who is Pranote for?
Pranote is designed for aged care workers, NDIS support workers, disability support workers and students training in these roles in Australia. Users must be 18 or over. An internet connection is required.
What can you do with Pranote?
- Ask a care question. Describe a situation in your own words to receive general guidance. Leave out information that identifies clients or colleagues.
- Explore first aid quick guides. Find information on topics including CPR, choking, chest pain, stroke, allergic reactions, asthma, bleeding, seizures, burns and falls, with access to Call 000.
- Understand incident reporting. Explore general information about NDIS reportable incidents and aged care serious incidents. Use your employer’s process to submit a report.
- Explore medication questions. Find general information about medication situations on shift. Follow your employer’s procedures and the directions of qualified health professionals.
- Find key contacts. Access emergency, NDIS and aged care contacts in the app.
- Revisit your questions. Your conversation history is saved privately to your account. See the Privacy Policy for details about data handling.
Australian sources and workplace context
Pranote’s guidance is based on Australian sources, including the NDIS Practice Standards and Code of Conduct, the Aged Care Quality Standards and Australian first aid guidelines.
For the standards and guidance themselves, visit these official resources:
- NDIS Practice Standards and NDIS Code of Conduct — NDIS Quality and Safeguards Commission.
- Strengthened Aged Care Quality Standards — Aged Care Quality and Safety Commission.
- Resuscitation and first aid guidelines — Australian and New Zealand Committee on Resuscitation.
These links provide reference information. They do not imply endorsement of Pranote by those organisations. Check relevant official guidance and workplace procedures before acting.
Subscriptions and the free trial
Pranote offers monthly and yearly paid subscriptions through Apple or Google. Current prices are shown in the app in Australian dollars. Eligible new subscribers may receive a 1-week free trial, which becomes a paid subscription unless cancelled before it ends.
Manage or cancel your subscription through your Apple or Google account. Deleting your Pranote account does not cancel your subscription. Read the subscription terms or find account deletion instructions.
How to use Pranote responsibly
Pranote provides general information only, not medical or legal advice. AI-generated answers may be incomplete, out of date or wrong. Always use your judgement and follow your training, the person’s care plan, your employer’s policies and qualified professionals’ directions.
Do not rely on Pranote being available in an emergency. In an emergency, call 000. Read the full disclaimer.
Who is behind Pranote?
Pranote is made in Australia by WAASI PTY LTD, based in Campbelltown, NSW. The company’s ACN is 665 977 382 and ABN is 82 665 977 382.
Pranote was founded by a director with qualifications and hands-on experience in aged care, with an understanding of the challenges of working alone without immediate support.
For product or account enquiries, contact admin@waasi.onmicrosoft.com.
Still have a question? Read the Pranote FAQs.