Privacy Policy
Effective: 30 September 2026
Pranote is operated by WAASI PTY LTD (ACN 665 977 382, ABN 82 665 977 382), Australia. In this policy, "we", "us" and "our" mean WAASI PTY LTD, and "you" means the person using the Pranote app.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We have chosen to comply with the Australian Privacy Principles in full.
1. What we collect
Account information — your email address, and your name if you provide it. If you sign in with Google or Apple, we receive your name and email address from that service.
Conversation content — the questions you type into Pranote and the responses Pranote gives you.
Subscription information — whether your subscription is active, when your trial started, and which plan you hold. We do not collect or store your payment card details. All payments are handled by Apple or Google.
Technical information — basic information your device sends when using the app, such as device type, app version and error reports.
2. Please don't enter personal information about other people
Pranote is a reference tool for workers. You do not need to identify anyone to use it.
Do not enter names, addresses, dates of birth, NDIS participant numbers, Medicare numbers or any other detail that could identify a client, a colleague or any other person. Describe the situation instead.
If you enter information about another person, you are responsible for making sure you are permitted to do so. We may remove it.
3. Why we collect it
We use personal information to create and run your account, answer your questions, keep your conversation history available to you, manage your subscription and free trial, respond to support enquiries, fix faults and improve the app, and meet our legal obligations.
4. Artificial intelligence
Pranote uses a third-party artificial intelligence service to generate responses. When you send a question, the text of your question and the recent conversation are sent to that service so a response can be generated. Our AI provider does not use this content to train its models.
Pranote's responses are generated automatically. They are general information, not advice about a particular person, and Pranote does not make decisions about you or anyone else. You decide what to do with the information. Nothing Pranote produces determines your employment, your entitlements or any other matter affecting your rights.
Automatically generated responses can be incomplete or wrong. You must use your own professional judgement and follow your employer's policies and the directions of qualified health professionals.
5. Who we share it with
We share personal information only with service providers who help us run Pranote:
| Provider | Purpose | Where data is handled |
|---|---|---|
| Google Firebase | Account sign-in, database and hosting | United States and other locations |
| OpenAI | Generating responses to your questions | United States |
| RevenueCat | Managing subscriptions | United States |
| Apple and Google | Processing payments | United States and Australia |
We do not sell personal information. We do not use or disclose it for advertising.
We may disclose personal information where required by law, or where necessary to prevent a serious and imminent threat to a person's life, health or safety.
6. Overseas disclosure
Some of the providers listed above store or process information outside Australia, including in the United States. By using Pranote you acknowledge that your information may be handled overseas, and that overseas recipients may not be subject to the Privacy Act. We take reasonable steps to make sure our providers protect your information appropriately.
7. How long we keep it
We keep your account information and conversation history for as long as your account is open. If you delete your account, we delete your account information and conversation history.
If your account is inactive for 24 months, we may delete it after notifying you at your registered email address.
We may keep records we are legally required to keep, such as transaction records, for as long as the law requires.
8. Security
We take reasonable steps to protect personal information, including access controls that restrict your conversations to your account alone, encryption in transit, and security rules on our database.
No system is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
9. Accessing and correcting your information
You can view your profile details at any time in the app under Profile.
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing admin@waasi.onmicrosoft.com. We will respond within 30 days.
10. Deleting your account
You can delete your Pranote account and all your conversation history at any time:
In the app: go to Profile and tap Delete Account, then confirm.
By email: if you can't access the app, email admin@waasi.onmicrosoft.com from the email address on your account and ask us to delete it. We will delete your account within 30 days and confirm by email.
Deleting your account permanently removes your account information and conversation history. This cannot be undone. Deleting your account does not cancel your subscription — cancel that separately in your Apple ID or Google Play settings.
If you reported an AI answer, we may keep the flagged answer for up to 12 months to improve safety, then delete it.
11. Children
Pranote is intended for workers aged 18 and over. We do not knowingly collect personal information from children.
12. Complaints
If you believe we have mishandled your personal information, email admin@waasi.onmicrosoft.com. We will acknowledge your complaint within 7 days and respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.
13. Changes to this policy
We may update this policy. If we make a significant change, we will notify you in the app or by email. The current version is always available at pranote.com/privacy.html.
14. Contact
WAASI PTY LTD, Campbelltown NSW, admin@waasi.onmicrosoft.com